Search Tool

In the ‘Search’ section of the Blacklist Report, you can set search criteria to find specific entries on the blacklist. Available options include:

• Select SMTP: Filter the blacklist by SMTP subaccount.

• Select range: Define the date range for displaying blocked addresses.

• Email: Search for a specific email address on the blacklist.

Once the criteria are set, click ‘Search’ to display results matching the selected parameters.

Search Results

In the search results, presented in a table, you will find the following data for each blocked entry:

• Reason: Indicates the type of event that caused the address to be added to the blacklist, e.g. "hardbounce".

• Creation Time: The exact date and time the entry was added to the blacklist.

• Resource: Specifies how the address was added to the blacklist. Possible values include:

  • smtp: The address was added automatically when an email received a "hardbounce" status (e.g., due to a non-existent domain or mailbox).

  • API: The address was added via an API.

  • Panel: The address was added manually by a user from the administrative panel.

  • one-click unsubscribe: The address was added because the recipient used the "one-click unsubscribe" function.

  • unsubscribe: The address was added because the recipient clicked the unsubscribe link.

• E-mail: The blocked email address or domain.

• Comment: A detailed description of the reason for the block, often containing feedback from the mail server (e.g., "Domain xxx does not accept mail (nullMX)", "Account not found / Nie ma takiego konta", "Host or domain name not found").

• Bounces: The number of bounces (in the case of a hardbounce) that led to the address being added to the blacklist (e.g., "1 / 1" means one bounce resulted in the addition).

• Actions:

  • Edit: Allows editing the entry.

  • Delete: Enables removing the entry from the blacklist.