Two-Factor Authentication (2FA)

Two-factor Authentication (2FA) is an additional layer of security that protects your account from unauthorized access. Once activated, each user will be required to enter a one-time verification code sent via a selected channel.

Important: For all newly created accounts, 2FA verification via SMS is enabled by default for security purposes. The following guide explains how to manage and customize these settings.

Activation and Configuration

1. Navigate to the Account > Settings > Security’ tab.

2. Find the Two-factor Authentication (2FA) section and ensure the feature is active.

Please note that 2FA settings are global. This means the selected verification methods will apply to all users on your account.

Choosing Verification Methods

You can select one or more channels to receive your verification codes. The available options are:

• SMS – a code sent to the user's phone number.

• App – a code generated in an authenticator app (e.g., Google Authenticator, Microsoft Authenticator, Authy).

• Hardware security key – verification using a U2F hardware security key (e.g., YubiKey).

You can configure the methods by selecting:

• just one preferred option (e.g., only App),

• two options, including SMS as a primary or backup method (e.g., App and SMS).

Important Information for Administrators

• After selecting the SMS option, the system will verify if all users on your account have a phone number assigned. A notification about any missing numbers will appear only when this method is active.

• If SMS verification is enabled on the account, the Phone field becomes mandatory when creating a new user.

• After selecting the SMS option, the system will verify if all users on your account have a phone number assigned. A notification about any missing numbers will appear only when this method is active.

• If SMS verification is enabled on the account, the Phone field becomes mandatory when creating a new user.

Remembering Trusted Device

Decide how long the system should trust the device you are logging in from. After this period, you will be required to enter a 2FA code again.

• Single sign-on

• 1 Day

• 1 Week

• 30 Days

After configuring your settings, click the Save button. During your next login, you will be prompted to enter a verification code according to your selected methods.