# Softbounce This status signals that your email was temporarily stopped from being received. It may be caused by the mailbox being full (over quota), the recipient server being inactive, or your message being too big. Sotfbounce status informs us that the sending server connected to the recipient server, but the latter could not receive the message at the time. This server response does not cause your recipient’s email address to be placed on the internal Blacklist. Our system will not try to resend it automatically. If you wish to deliver this kind of message, it must be resent by yourself. **⬅️ Detailed information on each status can be found in the drop-down menu on the left.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.emaillabs.io/en/analytics-panel/email-deliverability/message-statutes/softbounce.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.