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  • πŸ‘‹Welcome to EmailLabs!
  • πŸ”Security & Compliance
    • EmailLabs Safety Center
      • Scope and Purpose of Personal Data Processing
        • Cloudflare
      • ISO/IEC 27001, 27018 and 22301 Certifications
      • Security Testing
      • Security Measures
      • Document Templates
      • FAQ
  • πŸ’‘First Steps
    • Completing Company Data
    • Changing the Login Password
    • GDPR Agreement
    • Creating a Password for the SMTP Server
    • Sender Authorization
    • Whitelabel (Custom Link Tracking)
    • Domain Security - SPF Record
  • ☁️CLOUD-BASED SMTP
    • SMTP Integrations
      • Cloud SMTP for eFitness
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for SALESmanago
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for User.com
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Baselinker
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Shoper
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for RedCart
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Joomla!
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for PrestaShop
        • Sing up to EmailLabs
        • Integration Steps
      • Cloud SMTP for WordPress
        • Sign up to EmailLabs
        • Easy WordPress SMTP Plug-in
        • WP Mail SMTP Plug-in
        • Without the Plug-in
      • Cloud SMTP for Mautic
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Selly
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for SOTE
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        • Integration Steps
      • Cloud SMTP for IdoSell
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for AtomStore
        • Sign up to EmailLabs
        • Integration Steps
      • SMTP Relay Configuration
      • Outlook
      • Thunderbird
  • ✨EmailLabs API
    • API Documentation
  • πŸ“ˆAnalytics Panel
    • Dashboard
      • Selecting an SMTP Subaccount
      • Elements on the Dashboard
      • View Detailed Statistics
    • Reports
      • E-mail
        • Panel Navigation and Access Path
        • "Search" Section
        • "List" Section
        • Detailed Message Logs
      • Blacklist
        • Panel Navigation and Access Path
        • "Search" Section
        • "Search" Section
        • Adding an Address to the Blacklist
        • Blocked Domains
        • Export & Import
        • Blacklist Settings
        • Whitelist
      • Activity Report
        • Detailed Message Logs
      • Comparing Tags
      • Status Per Tag
        • Panel Navigation and Access Path
        • "Search" Section
        • β€œAccount Statistics” Section
      • Technology and Geolocation
      • Feedback Loop Report
        • Feedback Loop Yahoo
      • Event API Logs
      • Report Per Domain
    • Administrator
      • Sender Authorization
        • From Domain Authorization - Configurator
          • Authorizing the Domain Hosted by Cloudflare
          • Authorizing the Domain Hosted by GoDaddy
          • Authorizing the Domain Hosted by cyber_Folks
          • Authorizing the Domain Hosted by home.pl
          • Authorizing the Domain hosted by Nazwa.pl
          • Authorizing the Domain Hosted by OVHcloud
          • Authorizing the Domain Hosted by zenbox
      • Users
        • Panel Navigation and Access Path
        • β€žSearch” Section
        • β€žList” Section
        • Editing the User’s Information
        • Managing The Roles
      • My Profile
        • Panel Navigation and Access Path
        • Changing the Administrator or Company Data
        • Changing the Account Password
      • Application Log
        • Panel Navigation and Access Path
        • β€œSearch” Section
        • β€œList” Section
      • API
        • Panel Navigation and Access Path
        • Generating the Keys
        • API Integration
        • Event API Settings (Webhooks)
      • General Settings
        • Blacklist Settings
        • Validity of Entries on the Blacklist
        • Bounce Number Before Blocking
        • Access to the Panel for Specified IP
        • Access to API for Specified IP
        • Deliverability Alerts
      • Tags
      • Message Templates
        • Sending Messages With Templates
      • GDPR
    • SMTP Accounts
      • Active Accounts
        • Panel Navigation and Access Path
        • Change Password
        • Application Settings
    • Functionalities
      • IP Authorization
      • Block Temporary Inboxes
      • Deep Linking
        • Deep Linking Configuration for Android
        • Deep Linking Configuration for iOS
      • Footer
      • Headers
      • Open Tracking and Link Tracking
        • Open Tracking
        • Link Tracking
      • Tags
      • UTM
      • Unsubscribe
        • Unsubscribe Page Provided by EmailLabs
        • Redirect to Customer Website and Add Email Address to Blacklist
        • List-Unsubscribe
      • Whitelabel (Individual Link Tracking)
        • Step 1: Adding a Record to the DNS Panel
        • Step 2: Configuration in the EmailLabs Panel
    • Authentications
      • SPF
        • If You Don't Have an SPF Record Yet
        • If You Already Have Other Services Included in Your Domain's SPF Record
      • DKIM
        • Individual DKIM
          • Adding a DNS Record
          • Configuration in the EmailLabs Panel
        • Sender Authorization
      • DMARC
        • Neutral DMARC Policy
        • Restrictive DMARC Policy
          • Configuring Your Return Path
      • S/MIME
      • BIMI
    • Email Deliverability
      • Message Statutes
        • Injected
        • OK
        • Softbounce
        • Spambounce
        • Hardbounce
        • Dropped
        • Open
        • Track
        • Feedback
    • Billings
      • Plan Change
      • Plan Cancellation
      • Payment Methods
      • Invoices
  • FAQ
    • System
    • Account
    • Sending and Deliverability
    • Analytics
    • Sender Authorization
    • EmailLabs Safety Center
      • Data Protection Officer
      • Data Controller
      • Entrustment and Further Entrustment of Personal Data Processing
      • Implementation of Information Security Management System
      • Risk Assessment
      • Business Continuity
      • Security Incident Management and Personal Data Breach Handling
      • Information Classification
      • Employees
      • Access Control and Access Management
      • Remote Access
      • Portable and Mobile Devices
      • Document Destruction
      • Server Security
      • Network Security
      • Logs
      • Data Security at Rest and in Transit
      • Physical Security
      • Cloud Computing
      • Data Protection Measures
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  1. FAQ
  2. EmailLabs Safety Center

Employees

Have employees been required to maintain the confidentiality of personal data?

Yes. Every employee and collaborator signs a confidentiality statement confirming their commitment to maintaining the confidentiality of personal data.

Are authorizations issued for employees involved in the personal data processing process?

Yes. Only employees appropriately authorized have access to the data. Access is granted based on the principle of limited access ('need to know')β€”to the extent necessary to perform duties in their respective roles.

A record of individuals authorized to process personal data is maintained and regularly updated.

Do employees receive identification badges and are they required to wear them?

Yes. Each employee is issued an access control card and is required to carry it at all times. Each identifier is assigned to a specific user and is used to gain access to office spaces. Each use of the identifier is logged in the system.

The assigned identifiers do not display company or employee markings for security reasons, to deter potential misuse if lost.

Are training sessions organized for newly hired employees before they begin processing personal data?

Yes. Within a maximum of 30 days from the start of employment, the ISO Data Protection Officer conducts basic training with the newly hired employee on the processing of personal data within the company. This training also covers job-specific guidelines (Job Instructions) and familiarizes them with the Information Security Policy.

The organization ensures continuous enhancement of its employees' and collaborators' knowledge through regular training sessions and other awareness activities on data protection issues.

At least once a year, the Information Security Officer (ISO) organizes mandatory training sessions for employees on personal data processing within the company and job-specific guidelines. Employees participate in these trainings following the procedures outlined in PBI 04 Annex 1 Access and Resource Management Instruction. The last training took place on 25_01_2023.

In addition to the annual mandatory training sessions on GDPR and ISO requirements, employees and collaborators also participate in additional trainings conducted by a Cybersecurity Penetration Tester. As part of best practices, the organization conducts a cycle of 'Cyber Tuesdays' trainings.

We also provide opportunities for additional trainings related to digital threats. Each employee reviews a detailed Job Instruction immediately upon employment. IT department-specific trainings are also mandatory and periodic, along with training cycles tailored for Customer Support department employees.

We consistently strive for continuous improvement and skill enhancement for employees and collaborators, providing them access to specialized trainings relevant to their roles.

Is pre-employment screening conducted?

Yes. The organization has implemented and follows a system of employment verification procedures.

Verification includes, among other aspects, reviewing employee references, analyzing qualifications, and confirming the following: - Identity verification based on appropriate documentation (ID card or passport) - Confirmation of relevant academic qualifications (based on certificates/diplomas/degree certificates) - Verification of declared professional experience (as stated in the CV and references).

Does the company collect declarations of criminal record from employees?

Yes, employees sign relevant declarations and are required to inform the employer of any changes.

Is the clean desk policy applied?

Yes.

Is the clean screen policy applied?

Yes.

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Last updated 10 months ago