EmailLabs DOCS
API DOCSEmail API & Cloud SMTPPricingBlog
EN
EN
  • šŸ‘‹Welcome to EmailLabs!
  • šŸ”Security & Compliance
    • EmailLabs Safety Center
      • Scope and Purpose of Personal Data Processing
        • Cloudflare
      • ISO/IEC 27001, 27018 and 22301 Certifications
      • Security Testing
      • Security Measures
      • Document Templates
      • FAQ
  • šŸ’”First Steps
    • Completing Company Data
    • Changing the Login Password
    • GDPR Agreement
    • Creating a Password for the SMTP Server
    • Sender Authorization
    • Whitelabel (Custom Link Tracking)
    • Domain Security - SPF Record
  • ā˜ļøCLOUD-BASED SMTP
    • SMTP Integrations
      • Cloud SMTP for eFitness
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for SALESmanago
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for User.com
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Baselinker
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Shoper
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for RedCart
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Joomla!
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for PrestaShop
        • Sing up to EmailLabs
        • Integration Steps
      • Cloud SMTP for WordPress
        • Sign up to EmailLabs
        • Easy WordPress SMTP Plug-in
        • WP Mail SMTP Plug-in
        • Without the Plug-in
      • Cloud SMTP for Mautic
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for Selly
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for SOTE
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for IdoSell
        • Sign up to EmailLabs
        • Integration Steps
      • Cloud SMTP for AtomStore
        • Sign up to EmailLabs
        • Integration Steps
      • SMTP Relay Configuration
      • Outlook
      • Thunderbird
  • ✨EmailLabs API
    • API Documentation
  • šŸ“ˆAnalytics Panel
    • Dashboard
      • Selecting an SMTP Subaccount
      • Elements on the Dashboard
      • View Detailed Statistics
    • Reports
      • E-mail
        • Panel Navigation and Access Path
        • "Search" Section
        • "List" Section
        • Detailed Message Logs
      • Blacklist
        • Panel Navigation and Access Path
        • "Search" Section
        • "Search" Section
        • Adding an Address to the Blacklist
        • Blocked Domains
        • Export & Import
        • Blacklist Settings
        • Whitelist
      • Activity Report
        • Detailed Message Logs
      • Comparing Tags
      • Status Per Tag
        • Panel Navigation and Access Path
        • "Search" Section
        • ā€œAccount Statisticsā€ Section
      • Technology and Geolocation
      • Feedback Loop Report
        • Feedback Loop Yahoo
      • Event API Logs
      • Report Per Domain
    • Administrator
      • Sender Authorization
        • From Domain Authorization - Configurator
          • Authorizing the Domain Hosted by Cloudflare
          • Authorizing the Domain Hosted by GoDaddy
          • Authorizing the Domain Hosted by cyber_Folks
          • Authorizing the Domain Hosted by home.pl
          • Authorizing the Domain hosted by Nazwa.pl
          • Authorizing the Domain Hosted by OVHcloud
          • Authorizing the Domain Hosted by zenbox
      • Users
        • Panel Navigation and Access Path
        • ā€žSearchā€ Section
        • ā€žListā€ Section
        • Editing the User’s Information
        • Managing The Roles
      • My Profile
        • Panel Navigation and Access Path
        • Changing the Administrator or Company Data
        • Changing the Account Password
      • Application Log
        • Panel Navigation and Access Path
        • ā€œSearchā€ Section
        • ā€œListā€ Section
      • API
        • Panel Navigation and Access Path
        • Generating the Keys
        • API Integration
        • Event API Settings (Webhooks)
      • General Settings
        • Blacklist Settings
        • Validity of Entries on the Blacklist
        • Bounce Number Before Blocking
        • Access to the Panel for Specified IP
        • Access to API for Specified IP
        • Deliverability Alerts
      • Tags
      • Message Templates
        • Sending Messages With Templates
      • GDPR
    • SMTP Accounts
      • Active Accounts
        • Panel Navigation and Access Path
        • Change Password
        • Application Settings
    • Functionalities
      • IP Authorization
      • Block Temporary Inboxes
      • Deep Linking
        • Deep Linking Configuration for Android
        • Deep Linking Configuration for iOS
      • Footer
      • Headers
      • Open Tracking and Link Tracking
        • Open Tracking
        • Link Tracking
      • Tags
      • UTM
      • Unsubscribe
        • Unsubscribe Page Provided by EmailLabs
        • Redirect to Customer Website and Add Email Address to Blacklist
        • List-Unsubscribe
      • Whitelabel (Individual Link Tracking)
        • Step 1: Adding a Record to the DNS Panel
        • Step 2: Configuration in the EmailLabs Panel
    • Authentications
      • SPF
        • If You Don't Have an SPF Record Yet
        • If You Already Have Other Services Included in Your Domain's SPF Record
      • DKIM
        • Individual DKIM
          • Adding a DNS Record
          • Configuration in the EmailLabs Panel
        • Sender Authorization
      • DMARC
        • Neutral DMARC Policy
        • Restrictive DMARC Policy
          • Configuring Your Return Path
      • S/MIME
      • BIMI
    • Email Deliverability
      • Message Statutes
        • Injected
        • OK
        • Softbounce
        • Spambounce
        • Hardbounce
        • Dropped
        • Open
        • Track
        • Feedback
    • Billings
      • Plan Change
      • Plan Cancellation
      • Payment Methods
      • Invoices
  • FAQ
    • System
    • Account
    • Sending and Deliverability
    • Analytics
    • Sender Authorization
    • EmailLabs Safety Center
      • Data Protection Officer
      • Data Controller
      • Entrustment and Further Entrustment of Personal Data Processing
      • Implementation of Information Security Management System
      • Risk Assessment
      • Business Continuity
      • Security Incident Management and Personal Data Breach Handling
      • Information Classification
      • Employees
      • Access Control and Access Management
      • Remote Access
      • Portable and Mobile Devices
      • Document Destruction
      • Server Security
      • Network Security
      • Logs
      • Data Security at Rest and in Transit
      • Physical Security
      • Cloud Computing
      • Data Protection Measures
Powered by GitBook
On this page
  1. Analytics Panel
  2. Reports
  3. Blacklist

Whitelist

PreviousBlacklist SettingsNextActivity Report

Last updated 1 year ago

A whitelist is a tool that guarantees that our servers will try to deliver messages to chosen recipients by eliminating the risk of their addresses being blocked by EmailLabs' internal Blacklist. This functionality benefits clients for whom delivering the message is the most important.

  1. You can find this functionality in the Reports tab > Blacklist.

  2. After clicking on the 'White List' button, two fields will appear to be filled in:

    • In the first field, enter the domain or email address you want to whitelist.

    • In the second field, enter why the address must be added to the Whitelist.

  3. Our Support Team has 48 hours to analyze your request and decide whether to accept or reject it. We will inform you of the decision via email to the account’s administrator.

In the panel, you can track the addresses and domains you requested to be whitelisted:

  • Email and domains in the queue for acceptance - the list of addresses waiting to be approved for the Whitelist.

  • List – accepted domains and email addresses.

Be aware that our Support Team may reject the addresses that:

  • Are added with spamming intentions.

  • Are in public providers’ domains.

  • Can’t be whitelisted for other legal reasons.

  • Are blacklisted with the ā€žunsubscribeā€ reason.

ā¬…ļø Detailed instructions for each panel section under the "Blacklist" tab can be found in the drop-down menu on the left.

šŸ“ˆ
whitelist-emaillabs