Analytics

Can I download data from the analytics panel to my application?

Yes, you can download data via API, which is the fastest way to integrate systems. If you opt for SMTP integration, you can select the data you’re interested in and copy it to your application.

How long does EmailLabs store detailed activity logs?

Detailed logs for each sent message are stored in EmailLabs for 1 day in the Startup Package, 7 days in the Essential Package, and 15 days in the Pro and Enterprise Packages.

There is an option to extend the log retention period. Contact your Business Manager or email [e-mail] for more information.

How can I check if a client received and opened an email?

To check this, use the “Activity Reports” tab. This section contains all the logs of sent messages. You can set the appropriate status in the search function, and the system will display a list of addresses that, for example, have already reached the “track” status. Please note that message logs are stored in our system for 1 day (STARTUP Package), 7 days (ESSENTIAL Package), and 15 days (PRO Package). After this period, the logs are removed from our system. To extend the retention period, you should download all data via API and analyze the statuses within your system.

For more information, please refer to our API documentation.

I created a new tag in the EmailLabs panel but don't see it in the reports. What should I do?

A new tag will appear in the EmailLabs reports after at least one message meeting its criteria is sent through our infrastructure.

What do the statuses in the EmailLabs reports mean?

The statutes in the EmailLabs reports inform you about the stage of delivery your message is at. Detailed information about this topic can be found here: Message Statutes

Can I generate a report in a CSV file?

You can download selected data from the EmailLabs panel using the API. However, if you have a PRO or higher package, you can export the Blacklist report to a CSV file by clicking the 'export' button in the menu bar under 'Reports' -> 'Blacklist'

I'm in the 'Activity Report' tab and see that all my messages have the status 'injected' - why haven't they received final statutes?

The Activity Report in the EmailLabs panel displays message logs based on the selected status. The default data is 'injected', which you can change by going to the filters section and selecting a different option from the dropdown menu.

I see that a message has received the status 'OK' - does this mean it reached the primary tab of the recipient's inbox?

According to the current RFC standards the status 'OK' means that the message was succesfully accepted by the recipient's server. However, email providers don't provide feedback on which tab the email was placed in; it could be priary tab, promotions or SPAM folder.

My email shows two statuses: 'injected' and 'deferred' - what does it mean?

The deferred status indicates that our servers are temporaily unable to conect with the recipient's server. As a result, the message delivery is retried for up 48 hours untill it's either delivered or rejeted, at which point it is assigned a final status. During this period, you will see the message marked as both injected and deferred.

My messages are receiving the status 'softbounce' - will they be retried for delivery by EmailLabs?

A softbounce status indicates that the message was rejected due to temporary refusal to accept the email by the recipient's server. After receiving this status, the EmailLabs system doesn't retry sending the email; you can resend it from your sending system.

Visit the message statutes tab to learn more about different statuses.

Does the 'spambounce' status mean my email is SPAM?

The spambounce status means that the message was rejected at the recipient's server level because it was flagged as potential SPAM. The email didn't reach the inbox and wasn't classified as SPAM.

Learn more about this status by going to the spambounce section.

What is greylisting and how does affect deliverability?

Greylisting is an anti-spam technique used by recipient servers that temporarily rejects emails from unknown or new senders on the first delivery attempt. When a recipient server uses this mechanism, it sends a temporary error code back to the sender's server, indicating that the message should be retried after a certain period.

What does the '250 OK' message mean?

The '250 OK' message indicates that the email was succesfully received by the recipient's server without any errors.

Why are Link and Open Tracking not working?

For Link and Open Tracking to function correctly, you need to activate these two options in the panel.

For more information: Link Tracking Open Tracking

Does integration with Google Analytics allow tracking, for example, clicks on specific elements in emails?

EmailLabs clients can use the UTM functionality. This option adds parameters to the links in the email, allowing traffic tracking through Google Analytics. This enables monitoring behaviors such as sales in an online store, user registrations, or tracking the most frequently clicked phrases in the mailing.

However, if your sending system already adds UTM parameters, there is no need to enable this option on our service. EmailLabs provides standard information in Google Analytics, and there is no need to duplicate this functionality. For more information: UTM