In order to change SMTP integration password you have to pick “Active accounts” in “SMTP accounts” bookmark and click on pencil icon located in “actions” column (SMTP accounts -> Active accounts -> pencil icon in actions column).
Najczęściej zadawane pytania
How can I change my Analytical Panel password
In order to change password to your analytical panel you have to open “My profile” settings in “Admin” bookmark (Admin -> My profile).
Why is it worth using a cloud based SMTP?
A cloud based SMTP scales up to meet your needs. In case the number of messages you send would grow, you would not have to set up new servers – the infrastructure will adapt to your needs. You will save time and money – the costs of setting up and maintaining the infrastructure are not yours to bear. Moreover you will not have to employ specialists, who would be monitoring e-mail traffic. You will gain certainty, that your data in kept safe – EmailLabs infrastructure is located in a modern data centre – Beyond, which meets all data keeping and processing safety requirements.
I have an e-commerce platform that automatically generates e-mail messages. Do I need EmailLabs?
In the majority of e-commerce systems e-mail messages are send from a shared IP address. It can have a negative effect on send out speed, as well as on deliverability. VPS users can also encounter problems with deliverability and send out speed, as traditional SMTP can have problems with managing big e-mail volumes. After an integration with EmailLabs, your messages will be send from a professional server adjusted for fast and effective send out. In addition a user receives access to an analytical panel, thanks to which it is possible to examine what is happening with messages sent from user’s shop platform. Integration process takes only 5 minutes and the manner of message generation and e-commerce platform management does not change at all.
I own a few apps that I would like to integrate with EmailLabs. It is possible?
Yes, EmailLabs can be integrated with any number of apps that generate e-mail send out. There is no need for new account creation or purchase of separate plans for every app. However we recommend a separation of transactional traffic from marketing traffic.
How to configure SPF after an integration with EmailLabs?
EmailLabs sets up SPF record automatically and there is no option of turning it off. We recommend adding a relevant entry in TXT record in DNS.
In order to correctly configure SPF you have to add the following entry in TXT record in DNS: include:_spf.emaillabs.co
Is it possible to switch to a superior plan?
Yes, the plan can be upgraded at any given time. In order to do so please contact out customer service.
Is it possible to switch to a lower tier plan?
Yes, it is possible to freely navigate between BASIC, PLUS and PRO plans.
Can I resign from using EmailLabs at any time?
Yes, it is possible to resign from EmailLabs at any time. The fees will cease to be charged with a following billing cycle.
Do I need a dedicated IP address?
Thanks to a dedicated IP address you independently take care of your reputation and do not have to worry about other users’ influence on your deliverability. Moreover thank to a dedicated IP you can benefit from a number of additional features, such as: personalised DKIM and DMARC.
I would like to send both marketing and transactional messages. Is it possible to do with EmailLabs?
Yes, both types of messages can be send via EmailLabs. In such cases we recommend separation of transactional and marketing traffic. Thanks to this type of configuration you will avoid queuing of transactional messaged during newsletter send outs. Traffic separation is possible by setting up 2 separate SMTP accounts. In order to create such configuration contact our customer service.
All EmailLabs clients are recommended to use a dedicated IP address.
Can I download data from the analytical panel to my application?
Yes, the data can be downloaded via API. It is the fastest way to integrate systems. If you do not feel up to the task of integrating EmailLabs with your system via API, you can simply tick data that interests you and copy them.
In order to learn more about API, go to documentation.
How long does EmailLabs keep detailed activity logs?
The period of keeping detailed activity logs of each message in EmailLabs is depended on the purchased plan:
– FREEMIUM – 7 days
– BASIC, PLUS, PRO & ENTERPRISE – 15 days
There is a possibility to extend period even further. In order to learn about the offer please contact your account manager.
Does EmailLabs automatically send data to my system after an integration through API?
No, after API integration EmailLabs sends data to external systems only after this external system requests it from EmailLabs. Data evocation process can be fully automated. This is possible through Event API.
Can I create multiple user accounts with separate logins and passwords?
Yes, EmailLabs gives a possibility to create multiple user accounts with separate logins and passwords. Additionally an admin can also assign relevant entitlements to each user. For instance we can give our users an access to statistics, but block them form application settings.
Multiple user accounts management option is available in PRO Plan.
Can I manually add and remove addresses from blacklist?
Yes, in EmailLabs you can both add and remove addresses from a blacklist. To learn how to do this visit our blacklist documentation.
Is there a possibility for all my messages to reach main inbox instead of e.g. offers bookmark?
Nobody is able to guarantee that messages will always reach main inbox. Adding appropriate headers influences message’s placement in receiver’s inbox, however again does not guarantee reaching the main inbox. By adding “list” header we mark a message as transactional, which should be placed in the main inbox. In case of marketing send out a “bulk” header should be used instead of “list” – this will protect our marketing content form being placed in a spam folder. Instead, in the worst case scenario, it should reach „offers” or “other” bookmarks.
„Precendence” headers are currently only supported by Gmail.
When trying to connect I receive an error: „Connection could not be established with host smtp.emaillabs.net.pl” port:587/25
When such situation occurs the first this to do is checking whether correct login, password and host’s name were entered. If you are certain that correct data was entered it is possible that your web host blocks connection possibility with an external SMTP. In this case you should contact your web host and ask him to remove the blocking of such connection.
I am receiving an information Operation failed. Server response 5.7.1 : Relay access denied
When trying to connect to an EmailLabs server you are receiving an error information: Operation failed. Server response: 5.7.1. : Relay access denied it most likely means that you entered incorrect login data. It is worth checking the spelling and empty spaces in password and login boxes.
Is there a possibility to export a blacklist?
Yes, however a client with FREEMIUM plan can only do this through API. More information on that can be found here. Clients with BASIC plan or higher can export a blacklist directly from EmailLabs panel.
What is a plan’s period of notice?
Paid plans are activated for an undefined time. At any given time client can resign from additional features. Then a relevant notification needs to be sent to email@example.com. There is a one month notice period with effect at the end of next calendar month after a month, during which the notice of termination was filed in.
What is the purchasing procedure like?
In the beginning each account has a FREEMIUM plan assigned to it. When a need for a higher plan arises it is necessary to contact an account manager. After the submission is noted down customer service contacts the client in order to obtain required information and determine needs. Then a paid account with additional features is activated. Detailed policy and price lists can be found here.
Can I connect only one or any number of domains to the SMTP account with dedicated IP?
Our server can be connected to any number of send out systems, thereby messages from any number of domains can be directed to our server. One server can handle a send out from a greater number of domains. However please remember that all send out statistical data in the panel will be treated as one – data will not be divided per domain.
How can I quickly check whether a client received, but did not open an e-mail? Example: I am sending a message to 50 people, I can see an “OK” status in the system, which means 50 people received the message. However I can also see that „open” status is only assigned to 16 addresses. How can I list the remaining 34 addresses?
„Activity reports” bookmark serves exactly that purpose. All sent messages’ logs are kept there. A relevant status needs to be set in the search engine, which will trigger a display of list of addresses that for example received track status. However please remeber that activity logs are kept in our system for 7 (FREEMIUM plan) or 15 (all higher tier plans) days. After that time the logs are deleted from our system. In order to extend this period it is necessary to download data through API and conduct status analysis on the side of your system. We invite you to examine our documentation.
My main domain is xyz.edu.pl, which have been connected to googleapps. Is it best to connect the IP and SMTP to the same domain and a different one e.g.: xyz.email?
EmailLabs is an external infrastructure (SMTP), which can integrated with your send out system, not a domain. After integration is complete you can set any domain, from which the send out will be realised. There is no need for any further integration with EmailLabs.